Customer experience driven business model innovation

Concepts Of Customer Orientation - Internet Business Model For Customer-driven Output

The growing focus on customer relationship forces enterprises to redesign their processes more customer oriented. This article suggests a classification of customer orientation from the customer’s perspective. Within this classification we discuss processes to obtain customer-oriented products and services in enterprises. To create a comprehensive solution to a customer’s problem, i.e. a bundle...

Optimizing Business Processes to Enhance Customer Experience

Business Model Innovation

This chapter offers a broad review of the literature at the nexus between Business Models and innovation studies and examines the notion of Business Model Innovation in three different situations: Business Model Design in newly formed organizations, Business Model Reconfiguration in incumbent firms, and Business Model Innovation in the broad context of sustainability. Tools and perspectives to ...

Business model innovation in entrepreneurship

The goal of this paper is to advance the understanding of emerging developments in business model design within the field of entrepreneurship. It is widely known that during the start-up process, entrepreneurs need to set up the boundaries of the business and define the product/service to offer. This is a very complex task, especially for new technology-based companies which usually require lar...

Towards a Multi Business Model Innovation Model

This paper studies the evolution of business model (BM) innovations related to a multi business model framework. The paper tries to answer the research questions:  What are the requirements for a multi business model innovation model (BMIM)?  How should a multi business model innovation model look like? Different generations of BMIMs are initially studied in the context of laying the baseline...